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Terms & Conditions

It is specified that the present conditions govern the a-et-a.com sales, for all items proposed on this website. These products are sold new (unless otherwise indicated). These conditions are valid excluding all other conditions, including those applicable to sales in store house. These conditions may have been translated into languages different from French in order a better reading comfort for our customers, however, if differences of meaning are found, only the French version shall prevail.

Definitions:
  • Professional: in the remainder of this document, is considered as a professional anyone ordering products or services on a-et-a.com using them in the context of his professional activities registered as such in his country. A professional can be registered, at his request, on a-et-a.com.
  • Association: is considered as an association, any person ordering products or services on a-et-a.com using them in the context of a non-profit association, registered as such in his country. An association may be registered, at his request, on a-et-a.com.
  • Individual: is considered as individual anyone ordering products or services on a-et-a.com and not being part of the previous categories.

Table of content



ARTICLE 1 - PRICE

1.1 - Our products prices are indicated in euros all taxes included, excluding the cost of shipping and handling (see shipping terms in the online shop A&A). Our online store offers the ability to display the price in other currencies but for informational purposes only. Only the amount indicated in Euros is contractual.

1.2 - For orders to countries other than France, you are the goods concerned importer. For products shipped outside metropolitan France (including overseas), the price will be calculated excluding taxes automatically on the invoice .. Customs duties or other local taxes or import duties or state taxes are also payable. These taxes are not under a-et-a.com responsability. They will be your responsibility and under your full responsibility in terms of returns and payments to the authorities and bodies in your country. We advise you to learn about these issues with your local authorities. For the European community countries, selling duty free is for firms that have provided us their contact information and their Intracommunity VAT number (in the dedicated zone of the order). Individuals within the European Community are subject to purchase taxes included.

1.3 - All orders regardless of their origin are payable in Euros.

1.4 - a-et-a.com reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of order (if it is available).

The products remain the property of a-et-a.com until full payment.



ARTICLE 2 - ORDER

Commonly via Internet on the website: www.a-et-a.com.

You can also order by mail  and join your check payment in euros drawn on a France resident bank to: A&A Patrons 6 rue des trois croissants BP93227 44032 NANTES Cedex 1 France.

Contractual information is presented in French and will be confirmed with all the contractual information at or before the time of delivery.



ARTICLE 3 - VALIDATION

When you click the "Place Order" button after the checkout process, you accept it as well as the entirety of these Terms & Conditions,  without reserve.

The data recorded by a-et-a.com is the proof of all transactions between a-et-a.com and its customers.

The data recorded by the payment system constitutes proof of financial transactions.



ARTICLE 4 - AVAILABILITY

Our products are available within the limits of available stocks.
For products not stocked in our warehouses, our offers are subject to availability from our suppliers.
In this framework, information on the availability of products are provided at the time of your order. This information comes directly from our suppliers errors or modifications are beyond our control. In case of unavailability of product after placing your order we will inform you
- By e-mail,
- Or if not possible, by mail as soon as possible.
You can then cancel or exchange your order at +33 (0) 240 20 00 92 or writing to:
Order-Tracking
- A&A Patrons 6 rue des trois croissants BP93227 44032 NANTES Cedex 1 France



ARTICLE 5 - DELIVERY

The products are delivered to the shipping address you provided during the ordering process.
The times indicated are average times and correspond to the time of treatment and delivery for products destined to metropolitan France and Monaco.

In case of items delivered on different dates because of their availability, delivery time is based on the longest time. a-et-a.com, however, reserves the right to split deliveries. The participation fee for processing and shipping. will be charged for only one shipment.

In the event of unusual delay, an email will be sent.



ARTICLE 6 - PAYMENT
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Individuals, associations:

Only cash payments are accepted :

  • by credit card: Visa, MasterCard, (see other cards list in our online store). Preparing your order begins as soon as your payment is accepted by our bank.
    Debiting the account is made at the time of the shipment of the order (excluding exceptional reaching the incompressible time limit imposed by our bank: 10 days).
  • by check accepted only if the check is issued from a bank account domiciled on the French territory. Preparing your order begins as soon as your check is received..
    The cashing of the check is made at the time of shipment of the order.
  • by bank transfer (our bank details are shown if you choose this method of payment). It is the customer's responsibility to email us proof of payment order to the bank. Preparing your order begins as soon as your payment is accepted by our bank.

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professionals:

In order that payment specific modes are applicable to him, the professional must have requested and obtained a business account to a-and-a.com.

Cash payments are accepted under the same conditions as for individuals (see above)

Deferred payments are only accepted after our agreement (revocable at any time) and after, at least, a first order paid cash more than 50 . There are only accepted for orders exceeding a total of € 50.

  • professional having obtained a deferred payment agreement (see indicator on your account), opting for a deferred payment, will select the "Cheque" or "Bank transfer" at the time of payment of his cart in our online store.
  • Concerning Bank transfer, it is the customer's responsibility to email us proof of payment order to the bank.
  • The deadline for payment is indicated on the invoice enclosed with the delivery failing it is the 31st day following the date of receipt of the goods or the end of execution of the service.


Penalties for late payment (according to French regulations):

In case of payment after the payment deadline, late penalties will be charged without any reminder being required:

  • interest rate: 3 x the legal interest rate (see service-public.fr or the Bank of France )
  • minimum recovery costs: 40
  • additional compensation, if recovery costs actually committed are higher than lump sum, particularly when using an office responsible for reminders and warnings, additional compensation with our justification will be required.

As penalties, the compensation is due the day after the due date.

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ARTICLE 7: SECURITY

Our website is protected by a security system:

The transaction is provided by our partner, Credit Mutuel, which adopted an encryption system protecting sensitive information related to payment.

On our web site we never have access to your credit card number.



ARTICLE 8 - SATISFACTION or MONEY BACK

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Individuals from the European Community:

8.1 - You have 14 days from the receipt to return the product which does not suit you. The only condition before returning products is telling us about your withdrawal (by email or mail, see our goods return policy) and have received an acknowledgment from us.

Return costs will be at your expense. Only the price of the product purchased and shipping delivery fees (at the most economical price) will be refunded.

Returns to be shipped to A&A Patrons, 6 rue des trois croissants BP93227 44032 NANTES Cedex 1 France

8.2 - The right of return for withdrawal can't be granted:
  • for books, magazines, knitting and sewing patterns unsealed by the customer,
  • for custom products (custom patterns, woven custom labels, custom printed ribbons etc. ...), complying with the customer request,
  • for products cut at a length chosen by the customer,
  • for downloadable products as a computer file (patterns, templates, cards etc ...),
  • for cosmetics and / or perishable products.
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Professionals, associations (and anyone ordering outside of the European Community):
8.1 - The withdrawal right, applicable to the European comunity individuals does not apply.
However, you can waive all or part of your order by contacting us within 7 days from receipt of the goods (by email or mail, see our goods return policy) .
After receiving an acknowledgment from us, you can return the products to A&A Patrons, 6 rue des trois croissants BP93227 44032 NANTES Cedex 1 France
Return costs will be at your expense. Only the price of the purchased products will be refunded, shipping charged being retained us.

8.2 - The same products as those mentioned in the previous paragraph 8.2 can not be returned in this context.

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Items returned incomplete, damaged or soiled (including for the specific product packaging when it exists) by the customer will suffer a discount based on a-et-a.com estimate, or, in extreme cases, will not be accepted.

8.3 - We promise to refund or exchange products that do not match your order (non-compliant). You have 14 days from receipt of the order to report any anomaly.

In this case, we ask you to make a detailed statement by email or mail (see our dedicated form) with your order reference and send back the product(s) after our agreement. a-et-a.com will exchange or refund the product(s).

In the cases referred to in section 8.3, in case of refund, the shipping costs charged will be refunded.

8.4 - For defective products under warranty, the customer must give us the description of the fault via our dedicated form. After analysis We will provide him the repair  procedures. Within metropolitan France, the delivery costs to the place of repair will be at our expense (after client communication and acceptance), the cost of returning to the customer's original place of delivery will be paid by us in the same limits.
8.5 - Refunds, accepted by us, will be made within a period not exceeding 14 days after the goods receipt by us.
Reimbursement will be by default to the same account and using the same payment method as those used for the purchase by the customer. Another way of reimbursement may be used after approval of the customer and acceptance of a-et-a.com.

8.6 - No sending in against-refunding will be accepted, whatever the reason. As part of the guarantee of certain products (eg sewing machines) excluding legal withdrawal delays, the cost of sending and return will be your responsibility.



ARTICLE 9 - CUSTOMER SERVICE

For information or questions, our customer service is available:
tel.: 0240200092 International +33240200092
Fax: 0958628787 International +33958628787
Monday - Friday, 10am - 7pm CET (except for exceptional circumstancies).
Address: 6 rue des trois croissants BP93227 44032 NANTES Cedex 1 France
e-mail: Customer-Service



ARTICLE 10 - INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on the a-et-a.com website are reserved under copyright as well as intellectual property, worldwide. For this reason and in accordance with the Intellectual Property Code, only the use for private use subject to different rules even more restrictive code of intellectual property. Any other use constitutes infringement and is punishable under the Intellectual Property without prior authorization of a-et-a.com. Reproduction in whole or in part of a-et-a.com catalog is strictly prohibited.



ARTICLE 11 - LIABILITY

The products are conform to French legislation. The responsibility of a-et-a.com can not be held liable for failure to comply with the law of the country where the goods are delivered. It is your responsibility to check with local authorities the possibility to import or use of products or services you plan to order.
The photographs and texts, and illustrating the products are not contractual. Therefore, the responsibility of a-et-a.com can not be held liable for errors in any of these photographs or one of these texts.
a-et-a.com can not be held liable for breach of contract in case of shortage of stock or product unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications, flood, fire.

a-et-a.com shall not be liable for all damages because of this, business interruption, loss of profits, loss of opportunity, damages or expenses.

Hypertext links to other websites:
a-et-a.com disclaims any responsibility if the contents of these websites violate the laws and regulations.



ARTICLE 12 - FORCE MAJEURE

All commitments will be suspended in all cases where the breach of a requirement would cause an event of force majeure. Are considered as force majeure, all serious events, not necessarily unpredictable or irresistible, such as total or partial strike in our facilities or our suppliers and carriers, flood, fire, theft, sabotage, etc...



ARTICLE 13 - SEVERABILITY

If any provision of these Terms & Conditions is declared invalid, the validity of the remaining provisions shall remain unaffected.



ARTICLE 14 - APPLICABLE LAW - DISPUTES

This contract is subject to French law.
The reference language of this contract is the French language.
For any disputes that may arise between our clients and us, the Court of Nantes (France) will have exclusive jurisdiction, regardless of the method of payment and delivery conditions, even in cases of warranty appeal or multiple defendants .



ARTICLE 15 - PERSONAL INFORMATION

a-et-a.com will not disclose to third parties the information you provide. These are confidential. They will be used by its internal departments for processing your order and to customize and enhance communication and offer reserved for a-et-a.com customers, including the newsletters a-et-a.com which you will have subscribed and as part of website customizations based on your interests.
This article can not prevent the sale or transfer of our  activities to third parties.
Therefore, in accordance with the Data Protection Act of 1978 January 6th, you have the right to access, rectify, and object to your personal data.
To do this simply write us by e-mail or by mail indicating your name, address and if possible your customer reference:

by e-mail to Customer Service
or by mail to: A&A Patrons 6 rue des trois croissants BP93227 44032 NANTES Cedex 1 France

Our website is also designed to be particularly attentive to the needs of our customers. That is one reason why we use cookies. The cookie is designed to save to your hard drive information you provided. It is through cookies that we can return your address and your last shopping cart at a later visit. Cookies are used by a-et-a.com in order to improve the personalized service that is for you and avoid you entering information tedious and repetitive. Cookies may also be used for our website anonymous statistical audience measurement.

a-et-a.com subscribes to the professional code of the "Fédération des Entreprises de Vente à Distance" and respects the charter of the profession.



a-et-a.com is a service of A&A Patrons
Headquaters: 6 rue des trois croissants BP93227 44032 NANTES Cedex 1 France
N ° SIREN: 411 646 789 0001 5