How to buy?

• Choosing my
  shop
• Categories
   
• Search
   
• Filter
   
• My whishlist
   
• My review
  My tags
• My account
   
• Other little
  tips

Selecting the shop

Our homepage is the backbone of your visit to our site.

You are immediately in our General Store which hosts all our products.
You can quickly browse through the search box or the menu tabs or, if you prefer, opt for the new products, promotions ...

However another possibility is offered to you: select a specialized store according to your main interests.
They are three in number, arranged on the left side, symbolized by a former sewing pattern and gather products that apply to you:

• The Wedding Shop: to achieve, wedding and bridesmaids dresses, cortege clothes, for decoration and guest reception.
• The Traditional or historical costumes shop: to achieve these particular clothes for exceptional circumstances.
• The Lingerie shop: to manufacture, repair your lingerie.

At any time, then, you will know the shop you stand with the same logo sticker still present to top of page under the menus.
The General Store is represented by a node in a measuring tape.

The selector dropdown

At any time the selector dropdown on each page (and also below), allows you to switch the shop or go back to the home.

Note that this switch also allows you to change the language and display prices for your convenience in excluding or incuding taxes.
This last possibility is particularly interesting for professionals, our friends from departments or overseas territories or abroad.
Note that this display can be saved in the preferences of your personal account.

Browse categories

Category structure look like the roots of a tree whose trunk would be on the top menu and rootlets would contain products.

This allows you to browse our catalog by its classification logic.

In our shop, if you select a "mother" category, all products of the "daughters" category appear.

Selecting a "daughter" category simply allows you to narrow down your choices and see fewer products.

At any time, you can ascend to a higher category from the roots through small text links at the top and bottom of page.

Display products

In each page, you can also sort and display more or fewer products.

You can leave the default grid products display, allowing a maximum view of products per page or the list display that gives you more information per product.

Our shop has two search modes

• One is very simple and consists of a text box and a search button

This system will give you almost every time a relevant result, plus it works on all of the products in the store that you was just surfing

• The other more sophisticated lies at the bottom of page under the heading "Advanced Search"

It allows you to cutting-edge research-based selectors. Attention this research is done in the shop being.

We wish you successful research on our site ...

Do not hesitate to contact us for a product not found we'll try to get it.

Filter products to find what suits most effectively

Our shop has a powerful filtering tool so you can easily find the product you need.

This tool is on the upper left as a form of a large label (whose title is "Shopping options") when you started to navigate thru the products categories with the upper tabs.

This label includes drop-down menus in which you can make choices.

Consider the example of patterns:

• For example, you click Patterns / Children
• More than 50 patterns appear in the grid on multiple pages ...
• The child for whom you want to use a pattern is a size 5 years, you activate the menu "Pattern sizes" then you choose 5 years. the number of patterns in the grid is reduced to 32.
• The child you want to dress up is a girl, you press the menu "Clothing gender" then you choose Girl, the number of patterns in the grid is reduced to 27.
• The clothing you want to achieve is a dress, you press the menu "Clothing type" then you choose dress, the number of patterns in the grid displays only 11 patrons.
• You are a beginner and you want to make something that is at your fingertips, you press the menu "Patterns difficulty", then you choose "Very easy sewing", you now have the choice between two patterns.

It is much faster to do than write.

Experiment this system which is very convenient to use. It works on the entire shop.

My wishlist, the favorite tool of loyal customers

At any time, browsing the shop, you can click on Add to wishlist.
This action will offer you to log in, if you're not, then add this product to your personal wishlist.
You can then use this list to add, from it certain products to your cart.

• This list is permanent, you will find it each time you log back., Simply click on "My wishlists" among the icons at the top of the page.
• This list can be managed, you can remove some of the registered products according to your needs.
• You can add comments to your liking for each product registered (don't forget to click "Update wishlist" when you're done)
• You can share it with whoever you want, just click on "Share wishlist."

For individuals it is a reminder and a way to inform his friends what treasure was researched in our prolific shop.

For professionals it is a true productivity tool that allows to go directly when you order often the same products. In this context, the professionals can share their list with a colleague for various reasons (access in case of absence request for approval etc ...).

"My wishlists" is one more reason to register on our store!

Caution: When you add products to your cart from this list, if a product requires a choice between options, you will be redirected to the product to make your choice.

We need your opinion

Your reviews are a key source of improving our services and our range of products.

 

For each product you can propose your opinion consisting of a notation with stars and text comment.

Rating rose 1 to 5 stars for each criteria: price, interest, quality.

You must give a free nickname for review.

Then you summarize this review on a line.

Finally you make your full review.

If you are not logged into your account on our site to make your reviw, the Recaptcha test in order to be sure you're not an automatic robot will be performed before your review will be recorded.

Even if we accept the all reviews, we appreciate particularly reviews coming from our customers who actually ordered the product in question. Each customer receives an email from us to solicit his opinion a few days after order receipt.

After submitting your review, and although it is accepted by our system, you can not read immediately it on the product concerned.

In fact, we do a rereading of each of your opinion before allowing publication. This allows us to eliminate abusive review, obscene, advertising or completely off topic. Your review will be available a few hours after your validation.

Of course, we gladly accept negative opinions about our products and services while allowing us to answer you clearly following them, if necessary.

We wish to clarify that on our website all reviews are real and issued freely (except for special cases mentioned above) by our customers, whether negative or positive.

Products that have received at least one review of our customers appear with more or fewer stars in our catalog. If you click it you can see the reviews for each product.

For each product you can suggest your own keywords or use existing keywords

You can use a keyword already used on the site at that time allocation to the product will be effective immediately. If you use a key word that was never used on our online store, it must be approved before actually being assigned to the product.

Each keyword proposed by you and accepted will appear in "my keywords" in your account. By clicking on one of them, you will find all products with the same keyword.

This is another way to find the products you want.

 

You ordered between 2000 and September 24, 2012

• You probably already have an account with us,
• a password will be sent to you by clicking on My Account in the top and then forgotten password,
• You can then log into your account to verify your information.
• of course you can use this account to place new orders.
  commands that you would pass as a guest (no login) will not be recorded or monitored via your account.
• Orders placed before 24 September 2012 are unfortunately not visible via this interface (however they are well managed, do not worry).

Your account allows you to:

• register your details, your address, your wishlist,
• record your preferences pricing (excluding or Including taxes)
  which may be important for our overseas customers,
  in the territories and French overseas departments Wed,
  for our professional customers as well.
• track your orders, invoices,
• renew an order (very useful when a payment failed accidentally),
• send us a request for professional account or association,
• view / manage your keywords, favorite products, downloadable products,
• manage your subscription to the newsletter.
• contact us without having to fill in your details,
• to rate and review products without ever having to type characters to prove that you're not a robot (" Captcha "), this is true for all forms of contact you use on our site.

Some tips that will make your life easier on our shop

• Click on the logo at the top left
  
  
  or on "My Mode Notions Shop"
  
  
  and you will be immediately redirected to the home page of the site where you can again choose a shop.
  
  
• Click on the title of the current store, for example "General Store"
  
  
  and you will be forwarded to the home page of the same shop.
  
  

If you have other questions about our shop functionning
don't hesitate to contact us using the below link :
 

 

Cards we accept

We accept Visa and Master Card. Preparing your order begins as soon as your payment is accepted by our bank. Debiting the account is made at the time of the shipment of the order (excluding exceptional reaching the incompressible time limit imposed by our bank: 10 days).

Your credit card number is precious ...

On some websites, when checking your order, they simply ask you, on the website itself, to provide your credit card number and expiration date. On some others, it's the same thing but it tells you that the payment is "secure". However you find that you are still on a page of the website itself, just in the address bar http:// ... turned into https:// ...

In both cases the problem is the same, your credit card number is transmitted directly to the merchant who will use it in his establishment, via a conventional payment terminal, to charge you by sending it to his bank with the sum involved .

So nothing prevents some employees of the trader to have access to this No., or that the database of that merchant is hacked (this has already been seen with blackmail). The security of your credit card number then depends on the management and securities that the merchant sets up, with respect to its staff and towards the outside (without questioning his honesty).

When payment is simply "secure" (SSL or other), it means that the transmission of your Card number is encrypted to the site. It's a little better than nothing, because it means that your number cannot be intercepted on line (case rather improbable, in fact). But the problems mentioned above are possible.

On a-et-a.com we adopted another solution

Upon payment you switch on a page counter to our bank CyberMut provider (a Credit Mutuel Service). So it is directly to the bank that you give your credit card information via a virtual payment terminal and secured with SSL (encrypted transmission). On our side we have sent to the bank the order number and the amount to charge you. We've no access to your credit card number via this system. If you absolutely want to call it us (some customers ask us) we will try to dissuade you for security reasons mentioned above.

So if you accept our payment method directly through our siteonly the bank accesses your card no to process the transaction, which it used to do for all your card payments, including your usual merchants near your home. It has safety systems that go far beyond what can ensure you an ordinary website.

If, despite these precautions, you do not want to use your credit card on the Internet, you can also pay by bank transfer or by check.

3D Secure

No doubt you'll be faced with the security system enhanced 3D Secure set up by banks for internet regulation. Upon payment, our bank will switch on an interface of your bank so you can identify you.

According to the bank issuing the card, the authentication methods vary:

• Crédit Mutuel: client must authenticate itself with its online banking login, then enter a code written on his "personal key card" (a grid of 64 4-digit codes in which you must draw the correct code depending on the line and column requested by the website).
• Banque Postale, Axa Banque and Caisse d'Epargne: the customer must indicate his date of birth.
• BNP Paribas: a code is sent by SMS.
• Société Générale: a code is sent by SMS.
• Crédit Agricole and LCL: the client must specify a personal password, created during the first use.
• BRED Banque Populaire: an authentication key Ip@b, credit card size CD.
• Groupama Banque: the customer must provide their name, postcode of residence and date of birth.

Payment is accepted by your bank if authentication has been successfully verified.

But it's needed that your bank has implemented the process with you in your contract.

If this is not the case please contact your bank who will explain the procedure.

However, it is always possible to pay by bank transfer or by check.

However, if you insist to pay directly by providing us your credit card number by phone: (+33(0)254205708), it will be used live to feed our (physical or virtual) payment terminal connected to our bank and will never be stored in our databases.

We accept payment by check under the following conditions:

• Only checks domiciled in a bank whose emission branch is on French territory will be accepted,
• The check must be written in euros,
• The check must be written to the following order: A&A PATRONS,
• The check should be accompanied by a copy of the order ,
• Individuals: cash payment, preparing your order begins as soon as your check is received.
• Professionals: without prior agreement of deferred payment (or order < € 50), cash payment, same treatment as individuals
• Professionals: with prior agreement of deferred payment (and order > € 50), preparing your order is undertaken immediately upon receipt of your order. Your order is a purchase order.

Other payment modes:

• Credit card
• Bank transfer

We accept bank transfer as a method of payment for the SEPA area (Single Euro Payments Area).

Please send us by email the proof of your transfer order once it is made.

• Individuals: cash payment, preparing your order begins as soon as your payment is accepted by our bank.
• Professionals: without prior agreement of deferred payment (or order < € 50), cash payment, same treatment as individuals
• Professionals: with prior agreement of deferred payment, (and order > € 50), preparing your order is undertaken immediately upon receipt of your order. Your order is a purchase order.

Other payment methods:

• Credit card
• Check

Letters and packages are dispatched within 24h to 96h after receipt of your payment (subject to availability of items, restocking, excluding weekends and bank holidays). The usual shipping method is the lettre suivie or Mondial relay for packages. You will choose your preferred delivery method after validation of your basket.

When your letter or parcel is sent, a tracking link will be sent directly to your mailbox.

Free delivery from 59€ in Metropolitan France by Mondial Relay !

Shipping fees for France and abroad.

Depending on where you live, the time requested, the weight of items ordered, we automatically offer appropriate delivery methods.

No surprise, you can simulate the cost before paying in your cart.

So, you can choose knowingly between the folowing shipping services:

Shipping service
Place of delivery	At home	At a Point Relais® of your choice	At home	At home
Fee (France) from:	3.34 € up to 250 g	4.40 € up to 500 g	€ up to 250 g	€ up to 1 kg
Parcels maximum weight	250 g	30 kg	30 kg	30 kg
Tracking type	Tracking without signature. For international destination the tracking across french borders depends on recipient country.	Tracking with signature	Tracking without signature	Tracking with signature
Delivery Time* from shipment for France	Not guaranted time but generally 2 working days	4 to 5 working days	2 working days	Chrono 13 next day delivery, before 1:00 PM
Delivery time* for french Overseas Territories	Lettre Suivie Outre-mer time delivery not guaranted	Not available	Colissimo Expert Outre-mer 5 to 7 working days	Chrono Express 2 days
Delivery time* for international shipment	International 1st class letter, time delivery not guaranted	Belgique, Espagne, Luxembourg 4 to 5 working days	Colissimo International Time delivery depends on your country	Chrono Express, Time delivery depends on your zone to be simulated here

* Warning: these delivery times do not include order preparation time:

• from same day to 2 business days depending on the order size and our workload,
• an additional period of one to two weeks for the manufacture of customized products (woven or printed labels ...), that period being specifically indicated in the product description,
• for unplanned stock shortage (defective product in stock, simultaneous purchases ...) requiring additional time, we contact you by email to inform you. We can, in some cases, offer a partial delivery (no extra cost),
• orders are neither prepared nor shipped on Saturdays, Sundays and public holidays.

The shipping is calculated accurately, no disadvantageous package.

What do the rates attractive if your order is increased to pay expansive packaged shipping costs?

On a-et-a.com we adopted a different attitude. we have implemented a sophisticated calculation of the shipping depending on the weight of the item, the delivery distance and speed of service requested. This allows us to stay close to our shipping costs. So you are no longer penalized by small orders (there is no reason to not buy big ...).

You can do a simulation of order on our website to test this aspect.

Do your own opinion...

You can simulate the estimated amount of the shipping by viewing your cart (click on "My Cart" at the top left).

Simply fill and click "Get A Quote" different shipping options then appear.

Once you have chosen one of them, just click "update total", you'll have a complete overview of what you'll pay.

Of course your choice can be reviewed at any time. You can then click on "Order" when your choice is final.

If you skipped this step simulation by clicking on "Checkout" at the top left, nothing is lost because the choice of the shipping will be required anyway before your payment.

1. The supplied product does not conform to your order,
2. You want to use your withdrawal right ,
3. The product proves defective during the warranty period.

 

1- Non compliant product

We will reimburse you, or exchange products that do not match your order (non compliant).

In this case, we ask you to write a detailed statement by email or mail(see our dedicated form) quoting your order number and send us the product after our agreement. a-et-a.com will exchange or refund the product or products.

In the case of refund, the shipping charges will be refunded.



2- Withdrawal right

You have 14 days from the receipt of the order to renounce the product which does not suit you.
The only condition before returning the product or products is telling us about your withdrawal (by email or mail, see our dedicated form), and have received an acknowledgment from us.

• The cost of return will be at your expense.

• Only the price of the product or products purchased and delivery costs at the most economical price will be refunded.

• Returns should be sent to A&A Patrons Villerussien 41500 Maves France

 

According to the law, the right of return for withdrawal can't be granted:

• for books, magazines, knitting and sewing patterns unsealed by the customer,
• for custom products (custom patterns, woven custom labels, custom printed ribbons etc. ...), complying with the customer request,
• for products cut at a length chosen by the customer,
  
• for downloadable products as a computer file (patterns, templates, cards etc ...),
• for cosmetics and / or perishable products.

Items returned incomplete, damaged or soiled (including for the specific product packaging when it exists) by the customer will suffer a discount based on a-et-a.com estimate, or, in extreme cases, will not be accepted.




3- Defective products under warranty,

For defective products under warranty, the customer must give us the description of the fault via our dedicated form. After analysis We will provide him the repair procedures. Within metropolitan France, the delivery costs to the place of repair will be at our expense (after client communication and acceptance), the cost of returning to the customer's original place of delivery will be paid by us in the same limits.

Goods return form access